Patients are partners in improving the quality of care we provide at St. Francis Hospital & Health Services. How? By completing inpatient surveys after their visits to our hospital. The results of those surveys are used by our caregivers to determine what we need to improve on and how we compare with other hospitals nationwide and in their respective states.
Our results appear below. In March 2008, the Centers for Medicare and Medicaid (CMS) began posting the results of these patient satisfaction surveys known as Hospital Consumer Assessment of Healthcare Providers and Systems. These surveys ask patients about their experiences with care during recent overnight stays in our hospitals.
This table shows eight aspects of care considered most important by patients, plus "overall rating of care" and "willingness to recommend the hospital to others." Survey questions have response options ranging from "never" to "always." The percentages reported in the table reflect the highest rating possible or the percent of patients who said "always.”
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Percent of Patients Giving
Most Positive Response |
|
Composite |
Avg for St. Francis Hospital, Maryville, MO |
Avg for all reporting hospitals in the US |
Avg for all reporting hospitals in Missouri |
|
|
Nurses "always"
communicated well |
82 |
76 |
77 |
|
|
Doctors "always"
communicated well |
85 |
80 |
81 |
|
|
"Always" received help
as soon as they wanted |
76 |
64 |
65 |
|
|
Pain was "always" well controlled |
72 |
69 |
69 |
|
|
Staff "always" explained about medicines before giving it to them |
66 |
60 |
60 |
|
|
Room and bathroom were "always" clean |
88 |
71 |
72 |
|
|
Area around room was
"always" quiet at night |
68 |
58 |
58 |
|
|
"Yes" were given information about what to do during recovery at home |
82 |
82 |
83 |
|
|
Gave hospital rating of 9 or 10 on scale from 0 (lowest) to 10 (highest) |
74 |
67 |
68 |
|
|
Would "definitely" recommend the hospital to family and friends |
71 |
69 |
69 |
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|
These results are from patients who had overnight hospital stays from July 2009 through June 2010.
Numbers highlighted in blue show where the hospital scores "higher" than the national norm.
Data Source:
www.hospitalcompare.hhs.gov |
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